INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Product will arrive at you exactly as what you paid and we concluded , please do not worry ,we bear all responsibility and bear loss if wrong things arrive at you .

Where i can track my order

Recommended site to track shipping process :

https://www.17track.net/en

From where order will be shipped

Shipping will be from China , normal by post . But if you pay expedited shipping ,we will use DHL / UPS /FEDEX /EMS . 

Who is responsible for import clearance ?

Buyer is responsible for import documents in destination country's customs , please be active to provide relative documents to clear goods from customs . 

Who bear for VAT and tax ?

Buyer is responsible for customs duty , VAT and relative tax in destination country . 

Where can I view my sales receipt?

Please log in and check your order list ,find list .

How can I return an item?

if you do not like or do not need it any more ,you can ship it by post back to us . of course you shall be freight . If product arrived damaged or not same as order ,we bear to pay you shipping fee 

OUR STORES

Assistant method :

1. Telephone : 86-15332983741
2. Whatsapp : 86-15332983741
3. Wechat : KanTanCN
4. skype : kantancn
5. Email : sales.supertec@gmail.com

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INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS